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Why Most Business Websites Do Not Convert As Well As They Should

At any given moment, potential clients are visiting business websites with a simple goal. They are trying to decide whether a company is right for them.

The process is often quick. A few seconds on a homepage, a glance at services, perhaps a look at recent work. Within that short window, a decision begins to form.

For many businesses, that moment passes without result.

The website has done its job in attracting a visitor, but not in converting interest into action.


A desktop with a website displaying "Our Firm" and contact info. A headset hangs on the monitor. Desk has a lamp, notebooks, and a keyboard.

When Attention Does Not Turn Into Action

Driving traffic to a website is only part of the challenge. Once someone arrives, the experience needs to guide them clearly towards the next step.

If that journey feels unclear, even slightly, hesitation appears.

Visitors may not always be able to explain what feels off. They may simply feel unsure about what the business offers, who it is for, or what they should do next.

In most cases, they leave.


The Importance of Clear Messaging

One of the most common issues is messaging that tries to say too much at once.

Businesses often want to showcase everything they do, which can lead to long lists of services and complex descriptions. While well-intentioned, this approach can make it harder for visitors to understand the core offer quickly.

Clarity is more effective than volume.

A strong website should allow a visitor to answer three simple questions within seconds:

  • What does this business do

  • Is it relevant to me

  • What should I do next


Structure Shapes Experience

Design is not just about how a website looks. It is about how it guides behaviour.

Clear navigation, logical page structure, and well-placed calls to action all help visitors move through the site without friction. When these elements are missing or inconsistent, the experience becomes harder to follow.

Small points of confusion can quickly lead to lost opportunities.

See how we design websites that guide users clearly


Building Trust Through Simplicity

Trust is often built through simplicity.

A clean layout, consistent branding, and confident messaging all contribute to how a business is perceived. Visitors should not have to work to understand what is being offered.

They should feel guided.

This is especially important when businesses are competing for higher-value work, tenders, or partnerships. Decision-makers often review multiple websites in a short space of time. The ones that feel clear and considered tend to stand out.


Turning Visits Into Enquiries

A website does not need to be complex to be effective.

In many cases, improving performance comes down to refining the basics. Clear messaging, strong structure, and a logical journey from landing to enquiry can significantly improve results.

Businesses often look for dramatic changes when results dip. In reality, small improvements in clarity and usability can make the biggest difference.

If your website is attracting visitors but not generating enquiries, it may be worth reviewing how clearly it communicates your offer.

Let’s take a look at your website together

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Nostalgia wins out in the Christmas adverts battle

  • Novus
  • Dec 11, 2019
  • 2 min read

A generation ago, the challenge used to be ‘Who’s the Christmas number one?’ The way we enjoyed our music back then meant huge value and notoriety came with being top of the charts as the year closed. The exact same question is still being asked today, though it doesn’t relate to music. Instead, it’s ‘Which television advert deserves the top spot?’ The standout winner of the advert wars over the last few years has been John Lewis. Trumping Coca Cola’s popularity, and their familiar ‘holidays are coming’ HGVs, John Lewis spend their year working on the advert of the year they want us to enjoy. The anticipation of what John Lewis, M&S and Sainsburys et al may produce at Christmas is the subject of many newspaper and blog articles, and they rarely disappoint. So, what is it about Christmas adverts from these companies that see us in such a flutter? The best ones tell a story. Not a story that relates to the brand, which is ironic, as most marketers would scream about brand recognition and product placement when creating content. John Lewis has played a blinder of a long game in this respect, as their Christmas adverts have become synonymous with their brand, despite the fact that their shops, staff, products and logo are barely referenced within the adverts themselves. Playing on themes that typically involve family times and relationships, the Christmas adverts of today leave viewers with warm, fuzzy feelings. They focus on the true meaning of Christmas and not its commercialism, which is ironic, given that they often come from huge retailers. They’re always well shot…true cinematic productions with emotive storylines that people can identify with; in short, masterpieces. This year, for the Christmas of 2019, it seems Sky has pipped John Lewis to the top spot for a change. Their idea to paint another chapter in the relationship between E.T. and Elliot is inspired; the collective buying power of parents represents a huge market to tap into, and it’s these people who have grown up with the funny-looking alien and his young pal. Kids today may love the advert itself, but their parents will enjoy it on another level: fuzzy feelings through sheer nostalgia. All content created in your business tells a story of some kind (or it should). Take a leaf out of the big retailers’ books and create your own cinematic sensation for Christmas 2020. Though it may not have the same exposure as Sky’s advert or those from the large department stores, it has the opportunity to go viral, which will bring you plenty of attention if people love it. Novus Marketing Solutions produce beautiful videos and short films for their clients; they can also help businesses storyboard their ideas and how to get them into the ether. As video marketing specialists, they know more than most about how powerful a good video can be…whether the client is John Lewis or Joe Bloggs. Visit Novus’s website and complete the contact form for more information: www.novusmarketingsolutions.com.


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